Ten years ago I laid out just over $100 for a pair of Serengeti sunglasses. Here they are: They lasted me 10 years. Wearing these glasses made the world crisper and clearer than real life. The secret to having them so long is this- a hard shell case!
This past April, I was at a music festival in Austin, TX when I left them out of the case, and they slid beneath the passenger seat of a rented car, where they ended up with a broken lens.I was devastated, but felt that I had my money’s worth.
I contacted Serengeti about the cost of a replacement lens, and was informed that the company had been purchased out of New York by Bushnell.
Bottom line- Bushnell requested I send them the glasses for inspection. Check.
I then received a post card informing me that since they were out of warrantee, they could be repaired for $40 plus $5 shipping. Knowing that they would likely cost over $150 now, I decided to go for it.
Two weeks later, I received my glasses in the mail, and was stunned to receive what appeared to be a brand new pair of sunglasses, appearing exactly the same as my old ones.
Except they weren’t new- they were my own glasses, completely reconditioned. I recognized the same worn lettering on the side, but these had TWO new lenses, and new hinges, and even the plastic housing around the lenses had been put through some type of machining process that smoothed out the glued crack that I repaired back in 2007 on a winter trip.
So, here’s one example of great service from a US company. Thanks, Bushnell!