We have our first winner!

Inov-8 shoes!
Coming out of England, Inov-8 wins the customer service contest, hands down!

In April, I was down for Trail Days in Damascus, VA where I  met Mark Lundblad, who was promoting the Inov-8 sport shoe line for Sundog Outfitters.  Mark had the new Roclite 295’s  with him and I bought a pair, due to the fact that they had even more forefoot room and cushion than the three pairs of Terroc 330’s that I had successfully used on my 2007 AT thru-hike.  I love the fit of the new shoe, but the stitching on the outside of the right toe had already begun to unravel at the flex point.  I had not put more than 100 miles on the shoe.  I felt it was a design flaw, that the exposed stitching was prematurely weakened by abrasion against the rough granite we rub our feet against as we hike these New England trails.

I sent Mark an e-mail.  I had his business card and he had requested that I get back to him about my impressions of the shoe.   Mark answered my e-mail the day I contacted him.  At first , he suggested that  I contact corporate in MA or to Sundog in Damascus for return.

But he quickly suggested that I  send him  digital picture to save shipping and time.  I took some closeups of the shoe and the next day Mark made me an offer to trade up to the brand new Rocklite 370 boot at no cost for shipping and at a hugely discounted price.  The Roclite 370 boot retails for $ 130.00.  I received the new boots the next day.

Me be happy!  The fit is excellent, the shoes are extrememly light and I look forward to wearing them on my next backpacking trip.  Way to go Inov-8!

Inov-8 boots

Inov-8 boots

About tjamrog

I'm sixty-seven and live in the Maine woods. I thru-hiked the Appalachian Trail in 2007, the Pacific Crest Trail in 2010, Vermont's Long Trail in 2011, and the Continental Divide Trail in 2013 . I am outdoors every day. I offer guided backpacking trips and classes in Maine, through "Uncle Tom's Guided Adventures".
This entry was posted in Appalachian Trail, Backpacking, hiking, Outdoors and tagged , , . Bookmark the permalink.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s